RETURNS & EXCHANGES
Basic Refund Policy
- There are 2 types of items Cufflink Kings sells, and both types have slightly different Refund Policies:
- Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- For all applicable returns, please send to:
115 W California Boulevard # 1092
Pasadena, CA 91105
What do I do if I received the wrong accessory or my accessory is defective?
- If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up.
- We will take care of the problem and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
- Free standard worldwide shipping.
- On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.
Do you ship internationally?
- Yes, we ship worldwide.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org.
How long does it take for an order to arrive?
- This depends on the product ordered. Most of our apparel products are made on demand. It typically takes about 14-20 (up to 40 days in some countries with Free Standard Shipping) days to get make your product, get it shipped, and delivered. Tracking numbers will be provided.
- For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we stock from manufacturers from all over the world, we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your other items come from?
- Cufflink Kings is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at email@example.com and we'll get back to you right away.